NANA CREATOR STUDIO · LEGAL
Refund Policy
Last updated: October 2, 2026
14-day refund, no questions asked
We want you to feel good about buying Nana Creator Studio. If it isn't right for you, you can ask for a full refund within 14 days of your purchase date. You don't need to give a reason.
How to request a refund
Email us at support@nanashomeedit.com from the email address you used to buy, and include your order number if you have it. You can also request a refund directly from Paddle, our reseller and Merchant of Record, at paddle.net, using the link in your receipt email.
Refunds are processed by Paddle back to your original payment method. Most banks show the refund within 5–10 business days, depending on your bank or card provider. Any sales tax or VAT you paid is refunded too.
After a refund
Once your refund is issued, your license is cancelled and the Software will stop working on your computers. Please uninstall it. Your own content stays on your computer — we never delete your files.
After 14 days
Refund requests made more than 14 days after purchase are generally not accepted, except where required by law. If something isn't working, please email us anyway — we're happy to help.
Your legal rights
This policy does not affect any rights you have under the consumer protection laws of the country where you live.
Contact
Nana's Home Edit LLC, Texas, USA. Email: support@nanashomeedit.com
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